Rail Against The Norm® (“we”, “our”, “us”, or “RATN®”) respects the privacy of all of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy is a demonstration of our commitment to safeguarding your privacy, and describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website (www.railagainstthenorm.com), and any and all of our other online services (collectively, “Services”). Please read this policy carefully and in its entirety. By accessing or using our Services, you signify your understanding of and consent to the terms set out in this Privacy Policy.
We do not knowingly collect, maintain, disclose, or sell the personal information about users under the age of sixteen (16). If you are under the age of 16, please do not use our Services. If you are under the age of 16 and have used our Services, please contact us at the email address below so that we may delete your personal information.
If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller.
Note that while our Services may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware of this when you leave our Services and carefully read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services. If you wish to contact regarding your personal data or this Privacy Policy, please contact us at team@railagainstthenorm.com.
Information collected about Users and how we use it
Where you are a User and it is necessary to fulfill our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will confirm your identity, contact you, provide customer support (including via email, in the comment section of our online services or other platforms, where you may reach us), and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:
When you use the Service, or share your email address and send emails, text messages, or placed an order, and any other communications from your desktop or mobile device to us (examples include but are not limited to: submitting photos for a claim; submitting photos with your personal experience for our “For Karen” section), you are communicating with us electronically. RATN® will communicate with you in a variety of ways, such as by e-mail, text, telephone, or by posting notices and messages on this Website. You consent to receive communications from us in all these ways. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. When you call our customer support phone line, we may monitor or record the call to ensure the quality of our customer support. When you submit personal photos and or experiences to our ‘For Karen’ section, you acknowledge and consent to a full and complete release of and free use of said photos and/or stories in whole or in part, or the likeness thereof, anywhere on any and all of our Services, for any and all reasons-promotional or not- without any expectation of compensation in any way shape or form, for any and all reasons, under any and all circumstances; at any and all time. You acknowledge and consent that said photos can be used for RATN®’s purposes, and at RATN®s sole discretion, without any expiration periods or limitations as permitted by law.
By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage). Please note that cookies do not allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do so by accessing the settings of your internet browser. By clicking on the “help” button in your browser, you can find instructions on how to prevent the browser from storing cookies, as well as what cookies are stored already and delete them if you want to. You must change the settings for each browser that you use. However, please note that without saving certain cookies, it is possible that you will not be able to fully use all the features and services of RATN®'s website.
As it is in our legitimate interests to ensure our network security, give you access to and to improve our Services, we also collect the following technical usage data:
In order for RATN® to provide you with our Services, we work with third parties (“Third Party Service Providers”) with whom we share personal data to support these Services. Information you have provided to us during the use of our Services, including technical usage data, is shared with third parties who provide hosting and server co-location services as well as data and cyber security services. Information you have provided to us during the use of our Services may be shared with third-party manufacturing services whom we engage to provide any Services.
Your email address and other contact details you have provided to us and your messages to our customer service is shared with communication, email distribution, and content delivery services as well as customer support system providers. Information regarding your purchases and payments is shared with billing and payment processing services, fraud detection and prevention services, accounting and financial advisors. Information regarding your use of our website and other information received from cookies and similar technology is shared with web analytics, session recording, and online marketing services. Information on your account (for example purchases and preferences) can be shared with marketing services. Insofar as reasonably necessary to defend our legal rights, we may share your personal data with our legal advisors.
We will only share personal data to Third Party Service Providers that have undertaken to comply with obligations set out in applicable data protection laws. In certain circumstances, we are required to share information with third parties to comply with legal requirements or requests, as well as to protect our, or a third party’s, lawful interests. We will also disclose your information to third parties in and outside your country only to the extent allowed by applicable law, including: to a prospective purchaser or purchaser that acquires all or substantially all of us or our business; to a third party in the event that we sell or buy any business or undergo a merger, in which case we may disclose your information to the prospective buyer of such business; and to a third party if we sell, buy, merge or partner with other companies or businesses, undergo a reorganization, bankruptcy, or liquidation; or otherwise undertake a business transaction or sell some or all of our assets. In such transactions, your information may be among the transferred assets.
We may retain your personal data for as long as you have an account (for example, placing an order and/or requesting advertisements of which you acknowledge and agree establishes an account) or any of the above mentioned legal basis for personal data processing still exists. For example, if you unsubscribe from our marketing, newsletter, or emails, we will stop the processing of the personal data for such purposes. We will keep your personal data as long as necessary to comply with our legal obligation to retain information relating to provision of services, for example, for tax purposes.
After terminating your relationship with us by requesting to be removed from any promotional materials or otherwise ceasing to use our Services, we may continue to store copies of personal data as necessary to comply with our legal obligations, to resolve disputes between you and us, to prevent fraud and abuse, to enforce our agreements, and/or to protect our legitimate interests (to the extent that we are permitted by the applicable law to continue to store copies to protect our legitimate interests).
If you are a User located in the European Economic Area or the United Kingdom, in accordance with European Union and United Kingdom data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data; in certain circumstances to correct, amend, delete, or restrict the use of your personal data by reaching us using the following contact information team@railagainstthenorm.com. In addition, you can object to the processing of your personal data in some circumstances (in particular, where we are not required to process your data to meet a contractual or other legal requirement). These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to retain, are permitted by law to retain, or have compelling legitimate interests in retaining (to the extent that applicable law permits us to retain such information based on our legitimate interests).
RATN® is located in the United States, so your information may be processed in the United States. All the information you provide may also be transferred or accessed in other countries by our Third Party Service Providers (as described above) for the provision of our Services as described in this Privacy Policy. When we transfer your information globally, we take necessary measures to ensure adequate protection of your information.
California privacy rights
If you are a resident of the State of California and you have provided your personal information to us, you have certain rights under the California Consumer Privacy Act of 2018 (“CCPA”). You have the right to request that we disclose what personal information we collect, use, disclose, and sell. Contact us to exercise your right to know. You have the right to request deletion of your personal information we collect and maintain. We will only retain information regarding your purchases and payments to comply with our legal obligations. We will verify requests to exercise your California Privacy Rights by requiring you to verify details of the last order that you placed, such as the exact dollar amount, and/or what promotional materials you have requested. You have the right not to be discriminated against by us for exercising any of your rights under the CCPA.
We disclose your personal information to third parties for the commercial purpose of providing you interest-based advertising. You have the right to opt out of the sale of your personal information by declining our cookies or by deleting all cookies stored in your browser and setting up your browser to block cookies being saved.
We reserve the right to change the policy at any given time. We advise you to frequent this page and read its contents fully to ensure that you are up to date with the latest changes.
This Policy is effective March 9, 2024.
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